Privacy and Data Policy
This Privacy Policy explains how we collect, use and protect personal information when you use Juicy Vegas. We take your privacy seriously and set out below the types of data we process, how we use it, the safeguards we apply and the choices you have about your information.
Types of data we collect
We gather information that is necessary to operate an online casino account, provide services and meet legal obligations. Data we collect falls into three broad categories:
- Personal data - name, date of birth, email address, postal address, telephone number and identity documents provided for verification.
- Technical data - IP address, device and browser details, operating system, screen size, language settings and connection data generated when you use our site.
- Transactional data - account activity, deposit and withdrawal history, wagers, game play history, bonuses applied and any communications with customer support.
How we use your information
We use personal and technical data to manage your account, process payments, deliver the services you request, and to help prevent fraud and money laundering. Transactional data is used to maintain accurate records, resolve disputes and comply with regulatory or legal duties. We also use anonymised data to monitor and improve site performance and security.
Data protection practices
We protect your information using appropriate technical and organisational measures. These include secure servers, access controls, encrypted communications and regular security reviews. Only authorised staff and contracted third parties may access personal data where it is necessary for their role.
Cookies and tracking technologies
We use cookies and similar technologies to enable core site functions, remember preferences and support analytics and marketing. You can control cookie settings in your browser and through any cookie controls presented on the site. Disabling certain cookies may affect site functionality.
Information sharing and third parties
We share personal data with third parties where needed to provide services, for example payment processors, verification and identity-check providers, game and platform suppliers, and analytics vendors. We require these partners to keep data secure and to use it only for the purposes we authorise. We may also disclose information if required by law or to protect our rights and the safety of users.
User rights
You have rights in relation to your personal information, including the right to request access, correction or deletion of your data, and to object to or restrict certain processing. Some rights may be limited where we must retain information to comply with legal obligations or to protect against fraud.
Access, correction and deletion
To exercise your rights or ask about the data we hold, contact our privacy team at [email protected]. We will respond to requests in line with applicable law and provide assistance to help you manage your data.
Privacy policy updates
We may update this policy from time to time to reflect changes in our practices. Changes will be posted on this page with the date of the latest revision. Continued use of the site after updates constitutes acceptance of the revised policy.